Pathetic CALL CENTRE

I’ve been trying to get someone to assist me with my query after being transferred atleast 5 times because the staff in the FNB call Centre DOES NOT know what they doing . I currently have debt protection on my credit card . On the 20th of December the debt order for the credit card came off my cheque account and then on the 23rd of December,FNB paid in the funds for the debt protection claim i submitted.(directly onto the credit card) As far as I know the installment shouldn’t be debted from my cheque account as I’m not currently working . And my claim was approved and paid I got transferred a million times and spent a lot of money on airtime . All I need is for the debt order to me temporarily cancelled from my cheque account as FNB is paying my credit card . FNB has the worst call Centre I have ever dealt with .