1 reviews | Active since Mar 2017
PATHETIC Call Centre
<p>FNB call centre has absolutely no customer service s****s... the agents main aim to transfer you to another department. After needing advice on being unemployed and needing assistance with regards to my loan and credit card. I have spoken to </p> <p>Fnb credit cards</p> <p>Fnb customer care </p> <p>Fnb debt protection</p> <p>Fnb life </p> <p>Fnb credit</p> <p> </p> <p>And each department transfers me to the next... 7 dropped calls later im told that i have to wait till my accouny is in arreas before FNB can assist me.. </p> <p> </p> <p>Thank you for not helping me at all FNB</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
