SO
Sauda O

1 reviews | Active since Mar 2017

15 Mar 2017, 12:40

PATHETIC Call Centre

<p>FNB call centre has absolutely no customer service s****s... the agents main aim to transfer you to another department. After needing advice on being unemployed and needing assistance with regards to my loan and credit card. I have spoken to </p> <p>Fnb credit cards</p> <p>Fnb customer care </p> <p>Fnb debt protection</p> <p>Fnb life </p> <p>Fnb credit</p> <p> </p> <p>And each department transfers me to the next... 7 dropped calls later im told that i have to wait till my accouny is in arreas before FNB can assist me.. </p> <p> </p> <p>Thank you for not helping me at all FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2017, 12:55
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)