1 reviews | Active since Oct 2017
Pathetic call center
This morning I attempted to open a business account online to which after submitting the application I was told to contact the contact center as there was a problem with the application. I proceeded to do so where I was on hold for 20 minutes why the ****** hell do u tell customers to call if clearly no one is working eventually the call was dropped what pathetic service is this from such a big bank . 20 minutes on hold disgusted
Hello Annestaciam ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Annestaciam ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***