Pathetic

This is the SECOND TIME I WRITE THE SAME E-MAIL. FNB JUST IGNORES YOU. This i a continuously ongoing problem there has been a R100 deducted from my account and I cant reverse it from my fnb app or internet banking and each time fnb has to reverse it they charge me R40,00. The previous month I have complaint about this and they reversed the R40,00. Can somebody just phone me to reverse the R100 and the R40,00 that will be deducted.