SW
Stephnie W
1 reviews | Active since Jul 2013
18 Oct 2021, 22:33
Pathetic business support. Nobody bothers phoning back!!
We app**** for a revolving loan. Nobody even bothered phoning us back. Spoke to them on chat. Nothing!!!!
I want to warn all entrepreneurial or young established businesses to have accounts with FNB. They promise and advertise sun and moon and stars and they cant provide basic service with huge monthly fees. They not there when you need them.
I had to escalate to Jacques Cilliers just to get them to phone me for my life insurance. I canceled that and still did not get my refund. They dont give a damn about their customers. Im sure other banks will gladly help.
I am going to the ombudsman as there is NO support or cust service!!! Nedbank assist immediately!! Pathetic when I need them!!!
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Stephnie W's updateReviewer Update
19 Oct 2021, 22:15It is 22:08, and NOBODY PHONED ME. I had to phone at 16:21 and still no feedback so by 10am opportunity is lost!! Our business is losing an opportunity due to you. I will move all my wealth accounts and I will ensure no business start with FNB. Nedbank and African bank were willing to assist us with great interest rates, but we thought lets stick to our bank as they will give us better interest rates. Well, they didn't even give service. They SUCK. I will move to discovery. I will grow my business with them. FNB gives a hoot about their clients. Client's mean nothing to you!! The fact that you suppose to @help@ clients, you cost them to lose income. You pathetic, and I will go to the ombudsman and Jacquis Ciliiers, as he is suppose to have his staff under control. If people dont want to give customer service and go the extra mile for their clients, appoint people who is jobless who will do 200% better. I canceled my life policy of over 6million as just the thought that my family and business partner needs to deal with you when I'm gone is mind blowing. You cant even help us when we need your help with limited time window.
SW
Stephnie W's update19 Oct 2021, 22:15
Reviewer Update
It is 22:08, and NOBODY PHONED ME. I had to phone at 16:21 and still no feedback so by 10am opportunity is lost!! Our business is losing an opportunity due to you. I will move all my wealth accounts and I will ensure no business start with FNB. Nedbank and African bank were willing to assist us with great interest rates, but we thought lets stick to our bank as they will give us better interest rates. Well, they didn't even give service. They SUCK. I will move to discovery. I will grow my business with them. FNB gives a hoot about their clients. Client's mean nothing to you!! The fact that you suppose to @help@ clients, you cost them to lose income. You pathetic, and I will go to the ombudsman and Jacquis Ciliiers, as he is suppose to have his staff under control. If people dont want to give customer service and go the extra mile for their clients, appoint people who is jobless who will do 200% better. I canceled my life policy of over 6million as just the thought that my family and business partner needs to deal with you when I'm gone is mind blowing. You cant even help us when we need your help with limited time window.