Pathetic Business Banking Processes

It has taken just under two months for FNB business banking to resolve 1 point out of our 5 queries. All the bank has done during this time is the request for the same information that was submitted when the account was opened, I am not sure why as KYC was done on all the directors, unless the bank ignored KYC requirements? Morena Mmolaoa says his hands are tied and only PermissionsKYC can make the requested changes. He claims the the department only works through email and he is unable to escalate queries further. Eventually Michelle from PermisionsKYC only resolved 1 of the queries which the addition of signatories to the account, when asked to call back to discuss the other points she simply opts to send an email saying the query is resolved.

Perhaps if we had a prestige or private banking account we would be taken seriously?