Pathetic business bankers

Yet again utterly pathetic service from FNB BUSINESS BANKING, I opened a business account after submission of all docs got an sms saying the account is active then I go to use the account it’s suddenly frozen and a day later they requested a letter from an authorized representative stating all holding shares above 25% even after receiving a share certificate confirming this information. I then yet again submit the documentation 3 times and I receive 3 read receipts I go into the account it’s still frozen I phone the pathetic call center wait 30 mins and call drops what the hell is wrong with u people . No information nothing as to y the account is still frozen peoples salary needs to be paid tomorrow but FNB doesn’t give a **** they only out to make money with no sense of customer service