Pathetic Banking Services - Foreign Trading

Very disappointed for the first time after banking with FNB for a very long time without any hassles, this experience I have encountered has me considering switching banks after being a brand ambassador for I bank I once considered the best. With this week that has passed, I have had endless battles exchanging South African Rands to Dollars for an international trip this week. I had been to FNB Pavilion and was unable to get my dollars due to not having a passport, I was then told to go to Gateway at anytime to get, only to get there to find out all Forex tellers finish off at 4pm, I then decided to go to Gateway the very next morning and was told they were out of Forex, I was advised to go to Musgrave FNB, only to then discover then no longer trade forex, I was then routed to Davenport and told this was the main branch, on arrival I was asked if I pre ordered my forex, I was not told by any consultant that this was an option, I then proceeded to the forex teller who felt she was doing me a favor, until I informed her I will be lodging a complaint, her attidute changed, on proceeding to check out the teller advised me, my account was blocked as they needed me to verify my details with fica and needed proof of residence, I was told to go to a consultant and upload it and in one hours time it will be updated, I then returned after an hour and was still waiting around, I was already fuming a lovely manager was walking around ensuring customers were being dealt with, and explained the way to go online and get forex, I then proceeded to the counter to discover my profile was still blocked, the manageress tried by all means, getting several staff to check my profile, get on the line with call centre agents and try rectify the error, unfortunately they couldn't get it resolved in time, I left very disappointed with FNB and had to rush to the foreign exchange bank to get Dollars. FNB Davenport really tried to assist me, but my disappointment lies with FNB. I cannot believe this is how I'm treated as a valued customer. Please looking into this and keep my updated, I will be available 10 January 2023 upon my return from vacation and look forward to a prompt response.