Pathetic banking service on delayed swipe transactions

This morning I received a sms payment for my Edgars account payment which was made to Jet Gateway in June 2017. At the time that I swiped my debit card at Jet for the payment, I did receive a sms stating payment was made and deducted from my balance. I was shocked to receive an sms this morning stating that a payment had been made to Jet Gateway. When I called FNB I was told it was for the payment originally made in June and payment was only claimed this morning and that Edgars had not claimed payment and only did it yesterday. No notification was sent to me stating that the payment was not taken in June and that I had to accommodate for the debit. I find this kind of service absolutely appalling. I have further checked other payments that have not cleared and there is about a further R600 in swipes which I have received sms 's for. This is really not the bank that gives clients the best service. Definitely not the best bank to be with.