Pathetic Banking Service (horrible experience - won’t recommend FNB ever!)

FNB,

Your handling of my query is utterly disappointing. I have given my explanation below and over numerous phone calls and you still, after days of not getting back to me, send me such an email. I am an FNB customer, and am fully entitled to raise my queries and concerns whenever l am not happy!

How many times should l tell you that l am not in whatsoever way interested in going to Cheetah Paw and that no one should force me to? To the owners of the establishment, my message is very clear in this regard. To FNB, my message is very explicit, PAY BACK MY MONEY! It’s MY money and l shall not lose my money over this.

There is no misunderstanding whatsoever here. I paid the establishment using my card and l contacted them moment after to request a cancellation! Yes l was put in a corner to choose another date and yes l did that, however FNB then refunded my money and that was the end of it according to me. I am certain that Cheetah Paw has LOADS of other visitors who are happily going to visit them - I am not one of them and l shouldn’t be forced to be a visitor.

I just want my money refunded.

FNB - Just pay me back my money and we can all forget this ever happened! We can continue one decade long relationship as it nothing ever happened!

Credit my account with my full amount that you deducted.

I want whoever is writing me these emails to call me on my cellphone so that You can tell me exactly what you’re trying to do here. My schedule is very open so call me at any time of the day or night!!!