Pathetic banking, not Premier banking

<p>Pathetic! I phoned to find out how to stop a debit order and was told that I had to pay R17.50 to have it stopped on the phone. No alternative is made available on my online banking – I am only able to stop debit orders of R200 or less online. </p> <p>They are very keen for you to do all kind of big amount transactions online, no questions asked (e.g. increase your credit card limit, get a personal loan), but when it comes to self service of debit orders then there is no way in hell.</p> <p>The consultant, Andrew, was not able to give me an explanation of why it is limited to amounts of R200 or less. I honestly don’t know why I am making use of Premier banking, because it has become nothing more than a substandard call centre with agents’ knowledge being questionable.</p> <p>I signed up for a Platinum Account because of the convenience of the "premier bankers" aka call centre and have now been dissappointed one time too many.</p>