Pathetic bank....i give up

On the 23rd October 2020, in the morning I tried to do an online purchase from Herbal life website, when I had to pay using my FNB premier cheque card, the APP was very slow as usual and kept on disconnecting. Later on when I checked my balance and the transaction history I realized that I was debited three time instead of one. I then tried to chat with the Banker using the App, her name is Lesego, who gave me the steps on how to dispute a transaction using the App, and she advised me that the TAT is 7-10working days.

On Saturday morning the 23rd October 2020, I received an SMS that one transaction has been reversed. I logged two dispute same time and only one was reversed.

On Monday Morning I went to FNB Branch in Clearwater Mall, it was my first and last time going there, worst experience in my life, I spent 2.5hours there still I did not get any assistance. The Consultant and the Team Leader told me they can’t assist me because they do not have access to the “team” that does the card disputes, the only access they have to that team is email. We all know that’s a lie!!!!

I was given a phone to call online banking department, the lady over the phone told me that I am lying she could only pick two transactions on my account as opposed to three transaction!!!! The other guy I was transferred told me to keep on waiting as the TAT is 7-30working days!!!

FNB Clearwater as well as Bankers and Team leader needs to improve on their customer services, they cant tell us they don’t have answers and they don’t know who to contact if we, as customers have queries!!!!!

Up to now, I don’t have any answer, I have questions which were not answered at Clearwater!!! I am so annoyed about the service at FNB.

Ref no. I was given: ***