Pathetic bank with pathetic service

Monday the 22/07/2018 I tried to reset my password and their system had problems and took long to send me OTP which my online acc ended up being blocked. I called their call centre at 8:00 today in the morning and was translated to online baking which told me I can make a payment with their telephone banking and was horrified when they told me I need to pay 70 to make a transaction and I said no I am not going to pay for their mistake and system clutches. Why should I be the one who bears the cost. As I asked for someone to waiver the cost, my call was cut.

Need to send money to my sister however this is not possible coz they blocked my online service. Where is their moto in all of this. They were not only unable to help me, they refused to help me.