Pathetic Bank with hopeless

Worst service and irresponsible banking staff.

I have app**** for a credit card around 2 months back and it got approved as well..... But they couldn't take the application further to decide on the quote and issue the credit card. I have visited Fnb Bank Pinelands, Capetown branch several times and spent lot of hours discussing with the banking personnel but still no use. Last week I went to the bank again and requested the bank personnel to get the application canceled/deleted as I have realized there is no Point in expecting credit card from FNB.

But today I have received a Credit Card statement to my mail address with the payment due amount of R102 as part of Credit card fees and the due date is Feb-05-2019. I have received a Credit Card statement for a card which I have never received.

Again today I went to bank and spent more than 75 mins to get my issue resolved.... But the answer what I have got is 'they can't do anything now'.....

I can ignore this statement as I don't have any credit card but if i don't pay the due amount it might effect my credit rating and also bank might penalize me and auto detect the money from my Gold Cheque debit account.

Hope less bank which doesn't understand the value of customer's time.