Pathetic bank

Last month the lady that is doing our payments was admitted to hospital so payments were late. For that reason my debit ordit did not go off so i phoned fnb and ask them to let the debit orders bounce i will explain to everyone that it was out of my hands because of Covid. Fnb did sent back the debit orders immediately and therefor i had to pay over 3k bank charges as they are trying to make more money by not sending it back the first day. I think its very unprofessional. Im moving all the business over to Capitec from now if this is hiw FNB stabds together with there customer's i will move my business account and they will never see me again