Pathetic Bank

On 25/11 I did an app purchase with Woolies. At first attempt to pay, I was notified that FNB declined the purchase so I tried again and it was successful, only to find out that I was double charged... I called FNB the next day (26/11) and was advised that I can log the dispute on the FNB app which I did. I was told that someone will contact me via "incontact" messages... I heard nothing from FNB. Figuring how useless and backwards FNB actually is, I tried to use the secure chat feature on the app. I was given unauthorised card payment forms to complete and send to fnb. I got an email back saying follow up in 5 days. It's now 7 days and still no joy. When you call to query or request any sort of feedback - FNB directs you to another division who directs you to another. Simply put... FNB is useless.