Item: FNB (First National Bank)
Rating: 1
Author: Cherilyn B

FNB (First National Bank)'s replyOfficial

23 Oct 2018, 13:42

Good Day Cherilyn

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply23 Oct 2018, 13:42

Official

Good Day Cherilyn

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

CB

Cherilyn B's updateReviewer Update

24 Oct 2018, 11:32

So Thank you for closing my credit card, but I am not sure what part of ALL my accounts you did not understand. To add insult to injury, you have charged me a 2nd monthly fee, on the 20/10/18 you deducted your monthly fee of R209.00 and now today the 24/10/18 you have deducted R27, 86, so not only have I been waiting since the 7th September for you to close my accounts after getting a settlement from you, you have now charged me even more money. You are still pathetic. GET MY ACCOUNTS CLOSED WITH IMMEDIATE EFFECT !!!! Make sure that you deduct any money you have charged me after the 7th September as I will not pay this, nor will you blacklist me as this is not a default on my side.

CB

Cherilyn B's update24 Oct 2018, 11:32

Reviewer Update

So Thank you for closing my credit card, but I am not sure what part of ALL my accounts you did not understand. To add insult to injury, you have charged me a 2nd monthly fee, on the 20/10/18 you deducted your monthly fee of R209.00 and now today the 24/10/18 you have deducted R27, 86, so not only have I been waiting since the 7th September for you to close my accounts after getting a settlement from you, you have now charged me even more money. You are still pathetic. GET MY ACCOUNTS CLOSED WITH IMMEDIATE EFFECT !!!! Make sure that you deduct any money you have charged me after the 7th September as I will not pay this, nor will you blacklist me as this is not a default on my side.

FNB (First National Bank)'s replyOfficial

24 Oct 2018, 11:55

Good Day Cherilyn

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply24 Oct 2018, 11:55

Official

Good Day Cherilyn

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Client Experience Team

Email address: ***

Tel number: ***

CB

Cherilyn B's updateReviewer Update

29 Oct 2018, 17:08

Thank you for sorting this out, I do appreciate it. What I find sad is that one has to go to this length to get any action or help but again, I do appreciate your help perhaps you should should the rest of the bank how you care about its customers.

CB

Cherilyn B's update29 Oct 2018, 17:08

Reviewer Update

Thank you for sorting this out, I do appreciate it. What I find sad is that one has to go to this length to get any action or help but again, I do appreciate your help perhaps you should should the rest of the bank how you care about its customers.

Pathetic Bank