Pathetic Automated machine like banking service

Very unreliable banking app constantly glitchy I've now been blocked out of my own app that's uses my finger print as a password so I know I didn't put it in incorrectly.. When changing the password that's also a problem as it doesn't get recognised and have almost got my card swollen by the ATM as a result. When going into the bank for queries I'm directed to a telephone and can't even speak to a human being with which is the very reason I came into the bank in the first place... I'm leaving FNB as soon as I'm able..