Pathetic at resolving a query

For as long as I have been using FNB I have always collected new cards in branch. My debit card expired 30/09/2017. I went in on exactly the 30/09/2017 as not having any spare time before hand expecting to just go in and collect a new card as per usual. When I was assisted I was told they no longer keep the cards in branch. I was informed that my new card had been ordered in AUGUST already and that apparently no one could get hold of me as they kept using an international number that I have no idea how it got on my in contact service. The lady in branch then called the relevant parties and made sure they knew it was for urgent delivery on Monday(02/10/2017). It is now Friday 06/10/2017 and no card as yet. I then received an email today saying it will only be delivered on the 9th of October. How am I supposed to do anything without my card. This whole week FNB and the courier service that contacted me have just had excuses. The courier said they were not informed its urgent but they would mark it as such that also did not happen. This service is pathetic. I think the only viable option now is for me to close my account.