Pathetic assistance from FNB !!

FNB service has been absolutely pathetic ! They requested my ID and Proof of residence 3 months ago which I provided I had to apply them with these documents twice as the first time the process was not successful there after I continue receiving messages requesting the same documents after a numerous amount of calls trying to find out why they still requesting these documents the helpline consultants saying everything is up to date once my documents are approved my name will be cleared of the system 3 months down the line I am out of the country and they freeze my account. When I do a secure chat on the app they are useless and cant help ! I send my mother to go query and see what we can do about it they are unable to help hey then procced to give us a email address to contact after 4 emails and 6 days later I still have not gotten a reply. I am now in a foreign country with only the cash I have on me! I would never suggest FNB to anybody who is looking for a bank to bank with.