Pathetic assistance

I was in FNB yesterday to stop the tap function on my cell. Followed the instructions as per the app and then a consultant only to find it had not been app**** by employees. I went to fnb again today, same thing. I find you are "chatted" to by at least 3 different people who ask the same questions over again. Their grasp of English is also something to be desired. Just how do I get the correct information and it is app**** correctly by someone with a far better understanding of the English language.