Pathetic as usual - Phone cannot be activated

A while ago I lost my old phone. The banking app on that phone was linked to my internet banking. I see there are many complaints about the fact that if you lost a phone then you cannot link a new phone because you first have to delink the old phone. But that is impossible because the old phone is lost right! So in the meantime I purchased a new phone and while it shows on my internet banking under the devices it is not verified and there is no option to verify it.

So today I went to the Ficksburg FNB branch. They put me on the phone with their customer service department. I do suggest FNB that you actually go and listen to that call. The lady just asked me what phone it is and that is it. She mumbled something that I will receive an sms or an email and then asked me to stay on the line and rate her service! Hahaha!

So I got home, checked on my internet banking and saw that there now is NO phone under devices. So I activated the FNB app on my phone again, went back into internet banking and there the phone is again but again not verified with no option to verify!! So I am back at square one and wasted my entire morning going to FNB!

I stay on a remote farm with no cellular signal and NO, I am NOT going to your branch again so you sort this nonsense out NOW!