Pathetic and useless

I have logged two complaints with ebucks and have yet to be contacted by them. I have been informed that my credit card no longer qualifies for ebucks by FNB after probing and investigating by myself. I was not informed that my card needed to have been upgraded in order to continue earning ebucks! FNB has also told me that the ebucks cannot Be backdated- YET this is not my fault? I have had no communication from ebucks or fnb stating that my card should be upgraded yet I am penalised by not having earned Ebucks, even though I swipe my credit card for all my expenses and have been doing this for the past 6 or 7 years. I am going back and forth with fnb and ebucks and I expect this resolved and my ebucks to be backdated for the past 3 or 4 months. I called the card division and was informed that I should log a complaint as they cannot assist with this. on calling the ebucks call centre today I was informed that they do not contact clients via telephone for complaints yet they don't have the decency to respond on email either.