Pathetic and ************* FNB

Debit order disputes not being handled properly. I requested FNB to reverse certain debit orders in march and april 2020. I was told that the functionalty was taken away from alot of the staff members and only a certain department was dealing with th ereversals. When these people were contacted I was told that I could only reverse the debit order for april as the march debit order was more than 49 days old. I dont understand why this is my problem as when I disputed the debit order in march there was no functionality from FNBs side as they were sorting thier internal issues out. How does that make it my problem!! On top of that the odesity to still charge me a R40.00 fee to have the debit order reversed I refuse to beleive that as my bank they are not willing to assist with thier problems that they created and thier clients have to pay for it. Pathetic service from all at FNB