Pathetic And Shocking Customer Service,

I have a credit card at FNB which I paid every month up until December when I lost my job. Since I have been unemployed I have still been trying to pay an amount on my credit card. I received a call from MBDCS on behalf of FNB making payment arrangements of R685 a month. The first payment due on 31/5. I was advised if I made less than R685 I might get handed over but if I paid the R685 it would be a guarantee that I would not be handed over. I paid R700 on 30/5 keeping my payment arrangement. A few days later I received a SMS notifying me that I have been handed over. After keeping my promise. I then received a SMS that I am going to get issued a summons and to call Barrett and associates. After calling them numerous times, there is no answer or the phone has been hung up on me several times upon answering. When an FNB call agent called me about my credit card I told her I had payment arrangements and did pay the agreed amount she advised me that that was fine. Now after keeping my payment arrangement I have been handed over and after being promised I won't be if I paid R685. There is a lack of communication and pathetic customer service at FNB. Really shocked & disappointed!!!<br>