PATHETIC AND POOR DISGUSTING SERVICE

I app**** for a personal loan and it was approved. I also got the Bank messages saying that it was approved and that.the.money will be deposited into my account. This morning I followed up since.nothing was deposited in my account and when I called was told by the agent that it.had been declined. Based on the APPROVED messages, I made plans once the money was deposited into my account. This is pathetic!!! How can fnb lie to customers and then want us just to leave it. If the loan was approved and it states the money will be deposited, then why all of a.sudden a decline, and this only.when I called!!! If been banking with fnb for so long and if this is the kind of service one gets, then why bother banking with them at all!!!!!