Pathetic and inefficient service

I called on the 20th regarding a refund I was supposed to receive from AVIS for a car I rented in August using a virtual, unfortunately I cancelled the virtual card a month ago and that’s the card the company used. Spoke a consultant Dylan Flusk whom I gave all the details to and told me that he can see the funds are lying somewhere and was told that the process will take 24-72hrs for the refund to take place. Today’s the 27th and that still hasn’t been done, called and spoke to the same person, now he tells me a different story that I now have to log some dispute. This is inefficient and pathetic service, totally not happy as I was expecting the money last week already. Looks like it’s going to be kept by the bank