Pathetic and *********** FNB Customer service

Its been 12days waiting for a response from FNB with regards to a credit card dispute. I have called more than 4 times in the last 12days. I have sent 3 response request emails with no response. ***

Ontop of your pathetic response times. You customer service agents and management are just as poor and pathetic. After holding on the line for more than 12minutes being thrown around from department to department by your idiotic and totally retarded automated switchboard. I finally get through to Nonkululeko Hlatshwayo who gives me attitude from the time of picking up the phone, no urge or urgency to listen to my problem and resolve it or put me through to the relevant department and has the audacity to drop the phone in my ear. If she has no ambition or passion for her job, then why is she in this possition dealing with customers. Very bad image for FNB and the brand in a whole. I the call back and get through to Thembiso of whom I asked to speak to a manager. Up untill today NO MANAGER from FNB has tried to respond to my complaint via email or phone call. Being a client at FNB for over 10years I have never experienced such bad, useless and pathetically *********** service from FNB customer service department.

Im awaiting feedback as soon possible Sean Erasmus