PATHETIC AND *********** BANK

I have to express my extremely dissatisfaction with FNB.

December 2019 I have instructed FNB the following:

1. To close my current business account which is a t/a account as we are in the process of opening a new account. This was never done. January 2020 a client by accident still paid funds into the old business account and the account absorbed the entire R 5400 for bank charges. This would never have occurred if FNB merely did what they were supposed to do. To date NO assistance from FNB. The matter was escalated to Jack May whom is the Team Manager in the business division (who's phone is ALWAYS engaged) and he merely stated he cannot assist as all of the sudden and conveniently he cannot pick up any calls. Strange how FNB cannot pick up any calls when the outcome of the call will proof in favour of the client. FNB owes us R 5400 which they are merely refusing to pay us. 2. I have requested information on getting all accounts (credit) up to date and settled. For the past 3 months NO ONE gets back to me.

The service from this bank is **********. You get calls and messages daily to give them more business, but they cannot service you properly on the current business you have with them.