1 reviews | Active since Mar 2017
Pathetic and impatient
Wish I could give half a star!
My card keeps declining even though I have more than enough money in my account. No the pin is not locked.
Secure chat a waste of time. You hold for 20 - 30 mins, when you take a chance and go to the toilet, AYANDA suddenly pops up now willing to help. HOWEVER because you not in front of your phone you don't answer for 3 minutes (# ****** MINUTES) and then suddenly you back in a 20 - 30 minute queue. This happened TWICE!
I can't call your call centre because I cant hold forever while trying to complete tasks.
So FNB, please tell me, why cant i access my money? Why make me wait forever and when nature calls does AYANDA get impatient and bump me off?
I want YOU to call ME and sort this out.
I moved into a new place yesturday, i need to buy curtains, groceries, etc. Now YOU have me sitting without food and no privacy.
SORT THIS OUT!
What is disappointing is NO urgency has gone into attending this complaint. I have not received a phone call either.
My impression is that you couldn't actually care less. If it's not your department it's not your fault. I am only one customer out of thousands, so "one" unimpressed customer wont damage you and your institution. What if I couldn't make any purchases, so while you and yours are sound asleep not a care in the world, customers unable to access their money could be sitting without food, hot water, etc.
DISGUSTING!
What is disappointing is NO urgency has gone into attending this complaint. I have not received a phone call either.
My impression is that you couldn't actually care less. If it's not your department it's not your fault. I am only one customer out of thousands, so "one" unimpressed customer wont damage you and your institution. What if I couldn't make any purchases, so while you and yours are sound asleep not a care in the world, customers unable to access their money could be sitting without food, hot water, etc.
DISGUSTING!