Pathetic and deserves cancellation

Seriously pathetic service. I received an email indicating that my funeral plan will increase 1 April and I then responded to the fnblife email advising that this has to be erroneous as my plan just increased 1 February 2021. I mailed the chat on the fnb app and they said they can't help I must email again or call. Useless I mean can't use forward to the relevant department. Anyway I sent the query 1 March and received a reference acknowledgement email but up until today no reply or callback. What type of business has a 9 day turn around in there client services department? I then sent another chat on the app and again was told sorry for experience but you must call .,......... What **** service is this man no. I don't care if he increase is a mere R1 its my money and I'm not just going to give it away cause you decide that it's necessary to have an increase more than once a year which is not indicted in the contract first of all and I never requested any increase in cover etc so who gives you the right to first of all just send a email notice with no contract indicating Hello mam your plan is gona increase soon goodbye. I think it's time for a new cover cause if this is how you deal with paying clients who pay on time how will you deal with the beneficiary when they need to claim, pay them out a month after the funeral. Pathetic service