1 reviews | Active since Apr 2017

13 Apr 2024, 09:28

Pathetic

I am so over FNB’s incompetence Called the Ebucks devision to find out if I qualify for the slow lounge benefit. I am told I don’t qualify for this and any monthly allocations because my credit card and residual accounts are not in good standing. What load of ******* is this FNB? Did I not speak to you on the 3rd of April and make arrangements for the credit card to be down graded? Did I not make arrangements for that credit card to be paid after you massed it up? Also what residual accounts are these? See what you are supposed to be doing you are not doing. Why have I still not received feedback on the ***** case that has been pending since February. I am over this nonsense

0
Replies (4)
's update13 Apr 2024, 09:32
Reviewer Update
Just called the complaints department line cut and I don’t get a callback. That time I was transferred from department to department since 9am… wow FNB you a really hate your clients
's update16 Apr 2024, 03:51
Reviewer Update
Guess what? They haven’t called. You know why? Because they don’t care
's update16 Apr 2024, 15:29
Reviewer Update
Guess what? A lady from the Ebucks division called me at around 10am. Asked here to call back in 30 minutes….over 5 hours later I am still waiting for the call back
's update19 Apr 2024, 20:33
Reviewer Update
So on Wednesday someone called me I relayed my story. They promised to call back the following day… guess what? They never did.

I did however get an email stating that the R90 taken from my account is refunded. No feedback k. The ***** still