Pathetic. Absolutely Pathetic.

So not only do I have a 7 day old complaint, but the bad service continues. My upgrade to your private banking services have been an absolute wreck. My request for my phone call recording is being ignored, though every call you make to FNB states it can be provided on request. Constant issues- Private banker ignores me flat out. So what is the point? Phoned the call centre to get an update on an application done today - transferred to 3 different departments, still no one is willing to assist. Absolutely ridiculous service received. Chat service consultants want me to contact the private banker. Being sent in circles. I honestly give up FNB> Completely freaking give up. Your service is beyond pathetic. When FNB sees the opportunity to get money out of you, and con you into applying for services by lying about the charges and implecations - then they quick to phone you 10 times a day. Though when it comes to just assisting their clients, they go MIA. Don't even bother phoning me back. I'm done. Over it.