Pathetic

I find it rather unpalatable that one has to go through hello Peter first before matters are resolved with FNB. I haven't been with the bank for long (7yrs), but I'm truly displeased with the service I received from FNB. I made a debit card payment this morning, the money was debited from my account by wasn't credited to the payee account. I then made numerous attempts to try and find out what was happening but the customer service staff were all rude and accused me of lying about the transaction. I further provided an in contact message and a an email confirming that the transaction had been made. I got a reference number aand a promise that the retail department would contact me, which I then used 4hrs later to make a follow up. On following up, I was told that they can't find the transaction so they can't help. I asked about the in contact and transaction notifications that I received as confirmation of the transaction but the agent did not want to hear any of it. Now I am stuck and the bank can't account for my money (one puts money in a Bank to keep it safe, what do we call a situation where a bank loses one's money, can't account for it and worse give you an attitude over lit?)

I pay my bank charges. Whatever loan I have taken from them, I have prudently paid back. This is how they pay you back for your loyalty. Honestly you folks don't deserve a star