Pathetic

I have been banking with FNB for a number of years and I have several accounts with FNB. I have a query on why a certain revolving facility does not reflect my available funds.

I am transferred from pillar to post, only to be advised that an email will be sent to escalations and I have to wait 5-7 working days for a call back as they cannot see what the issue is.

Apparently this escalations department cannot be contacted directly. Due to past experience, I know they will not call back.

Due to the circumstances, I cannot wait 5-7 working days for someone to never call me back.

I called again, spoke to the same consultant, who explained the same story. I asked to speak to a manager, whereby I was advised that they will call me back as the manager is not on a dialer or some nonsense, and I cannot be transferred. The reason why I called, is because FNB does not call back.

If FNB responds, it will be another story which absolutely makes no sense and I will still not have a reason for my problem.

Honestly, the whole "they will call you back" nonsense is just a nice way of giving you the finger and not assisting their paying clients at all.