PATHETIC

Long story short, downgrading my account from private to premium and now to gold. The administration capabilities of FNB is pathetic as in totally useless. I don’t use a petrol card but with FNB they insist this tool is great for them to make money from. This morning (1 Nov 2019) I get a phone call to confirm my address to deliver my cards. Next I get 2 SMS’s informing me I will be getting 2 petrol cards. I go onto FNB website and believe it or not I have now 2 petrol cards. Felt I would be nice a phone them to inform them of there mistake. Phone FNB gold services on *** recording informing they are experiencing a high amount of calls and it could take a while, +- 10 minutes holding on the line gets dropped. Tried again, again about +- 10 minutes later my call gets answered got put through to authenticate get told I’m authenticated and again the line gets dropped. This upset me as I’m sure it would anybody else. Tried again, again +- 10 minutes the call gets answered, I tell them don’t drop my call don’t authenticate me in a loud voice (may to others be seen as shouting) as I am irritated by FNB’s pathetic capabilities. The woman tells me don’t shout at me a hang up on me. FNB is an absolute waste of time and money!!!