MK
MELISSA K

1 reviews | Active since Nov 2010

02 Mar 2017, 15:17

Pathetic

<p>Fnb welkom is really really really terrible. Number one my mom who is a pensioner has to stand in line for a statement because the machines are out of order . If you need to go to the you spend a whole day there due to the lack of staff . Some unfriendly staff and the visit to the branch is very very frustrating. My mother is a customer of the bank. I will never join fnb. Please do something about the horrible welkom branch. Pathetic is an understatement </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2017, 15:54
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)