Pathetic
<p>I received an sms from FNB informing me that I have to update my FICA details, I was given a deadline of midnight 04/10/2016, and that I could use the FNB internet online banking site to upload my documents. Twoo hours of receiving the same error message (select file path). I am now frustrated beyond believe that an institution as big as FNB wil have software that does not work. I ecpect FNB TO RECTIFY AND COLLECT MY FICA DOCUMENTS FROM ME as I tried their online system and that failed. Further I will not accept a hold being placed on my account as this is a system failure from FNB and I will not be inconvinianced by their system failures</p>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)