Pathetic
<p>I just purchased R30 of electricity via cellphone banking, which is option 1. After punching my code I noticed that there miust have been a system fault as I received R350.00 electricity ref ZDNJTW6C. This is unacceptable as we are moving on Friday and that is the reason for only purchasing R30 of electricity option 1.</p> <p> </p> <p>I also called the call centre and had a very rude and arrogant consultant deal with my query.</p> <p> </p> <p>I have been a loyal customers for years now.</p> <p> </p> <p>This needs to be rectified asap!</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)