Pathetic

This morning I sent ewallets to 2 different people. Both had issues retrieving the money. So I had to reverse the transactions and send the money to another bank account and do a cash send.

When I called FNB the consultant was helpful and wasn't aware of the issue but she did raise it. My issue is why must customers always pay for a banks issue? R18.50 is alot for a reversal that's not even your fault