DK
Dineo K

1 reviews | Active since Aug 2012

07 Apr 2015, 10:59

Pathetic!

After lodging a complaint on Hello Peter about FNB's ridiculous service, I still did not receive any feedback, I previously contacted the complaints department and only received a response two weeks later even though i requested to be contacted immediately. A lady by the name Fiona contacted me who is an apparent manager and said she would get back to me after contacting CIB which she didn't...again, two weeks later I have yet to even hear from her. Again when I say i'm gatvol with FNB its truly because of the nonsense service and *********** people that clearly have no idea how to even do their job!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2015, 11:31
Official
Hello Dineo Kekana,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the Head of the relevant department to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)