Pathetic

I emailed FNB wanting to find out information on how to settle my FNB Credit Card, what a waste of time. I was sent a form asking for the Credit Card account number, well thats the problem, for the 1 credit Card, there are many number associated with it. There is a Card Number on the card, on the online banking the Credit card has an account number and on the email statement the credit card has a different account number??? WHAT? so what am i to do now? Why are there 2 account numbers for the 1 credit card, what do you want please be specific. Then on the form i cannot email it back i have to fax it, FAX IT? in this day and age who has a fax? why cant it be emailed, FNB needs to work on some innovation and simplicity as FNB is clearly under the impression that this is the 90's, get your head out your @ss and get with the times. Regards, please do better