Pathetic

Item: FNB (First National Bank)
Rating: 1
Author: Kishen P

Switching to FNB has made my life so difficult in the last week and continues to get worse. I decided to switch to FNB last Tuesday 19/02/2019. I opened a premier cheque account, I was offered a premier cheque account to go with it which I accepted and up till now. I am having issues with everything from online banking, to activating the account to delivery of the card. The service is just pathetic. Branch & online support. Together with the call centre agents who has told me my query was escalated but nothing is on their system. I even rep**** to the service delivery survey which was emailed to me stating my problem but nobody from FNB is contacting me. I am going into a branch now to cancel all my accounts with them as the last week with FNB has only cost me money, airtime, fuel & most importantly time as I had to visit the branch everyday costing me working hours.

I just don't understand why is it so bad as I am also in the financial industry and I know that it isn't difficult to do what I have been asking but seems like FNB employs staff that isn't capable of doing the job

Helpful (0)

Replies (4)

Kishen P's updateReviewer Update

25 Feb 2019, 12:53

Within 6 minutes of publishing this review, I received a SMS from FNB with a reference number for complaint. Is this the only way to get service from them???

Kishen P's update25 Feb 2019, 12:53

Reviewer Update

Within 6 minutes of publishing this review, I received a SMS from FNB with a reference number for complaint. Is this the only way to get service from them???

FNB (First National Bank)'s replyOfficial

25 Feb 2019, 13:13

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply25 Feb 2019, 13:13

Official

Kishen P's updateReviewer Update

25 Feb 2019, 13:25

Thank You, You provided me with more information about my FNB account than they did & dealt with the matter way more effectively. Thank you once again

Kishen P's update25 Feb 2019, 13:25

Reviewer Update

Thank You, You provided me with more information about my FNB account than they did & dealt with the matter way more effectively. Thank you once again

Kishen P's updateReviewer Update

26 Feb 2019, 13:32

Hi, Can you please contact me as I am sitting in the branch and nobody can assist. Everyone is playing the blame game, they saying it's online support, then they say it's the contact centre, nobody can tell me what is the issue. Also, I have managed to maintain a decent credit score & now, This is affecting it as I am sitting with a FNB account that I have never used as I don't have a card or access to it but it is in arrears due to the bank charges and I am receiving msgs from FNB saying I am over drawn.

Kishen P's update26 Feb 2019, 13:32

Reviewer Update