SE
Steven E

1 reviews | Active since Mar 2011

15 Feb 2016, 16:28

Pathetic

I contacted the FNB call centre to get the transaction detail behind a transaction that was done on my credit card. I still don't understand why this information is easily obtainable on my cheque account but not on my credit card via internet banking.<br> <br> Forty five minutes later I am on hold after speaking to their premier, internet, credit card and ***** departments. This is absolutely pathetic. It is not a difficult thing. I just need a statement stating the singular transaction.<br> <br> Finally Nolan Naidoo was able to assist me. You really need more people like him.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2016, 16:44
Official
Hello legento,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 869303.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)