Pathetic!!!!!

I have been banking with FNB for years now and I took out a personal loan with them. When I took out the personal loan I initially asked the consultant if I transfer money from Cheque account into my personal loan via Online Banking would this take away my debit order she said yes. October month I payed them more than what my debit order is and they still debited me, I called into Customer Care and they reversed the payment immediately. Today I call in using more than R80 airtime, keeping me holding they refused to reverse this debit order. This is pathetic as I paid them double end of November 2018 I am frustrated as I need that money urgently!!! Once my personal loan is done I will no longer be banking with FNB!!! And will never advise a single person to bank with you people!!!! The people on the phone can’t even speak CLEARLY you have to ask them numerous time to please repeat what they just said!! I am beyond UPSET!! Please sort your business out and train your people well enough because one person tells me one thing and another tells me the opposite ***n idiots!!! Now I am stuck with this problem!!!

Nicole Adams ********** 979