PATHETIC.

Hi,

So, after two months of struggling and fighting over my refunds that where supposed to be processed and I ended up paying the full price myself out of my own pocket I have decided to just notify the public of your POOR SERVICE.

So, I have calmly been waiting for response on my case number, I have contacted you, emailed you take note with NO RESPONSE - the only response I have ever received was one phone call in the last two months regarding my case, no feed back, just a pure call to make sure I am not committing ***** - after I myself personally submitted proof of the money supposed to be refunded into my account.

Take note: R7000.00 may not seem like a lot to a big company like yourselves but to a small person like myself it could make the world of difference, it did make a world of difference as I had to delve into my own personal savings just to survive the punch you where supposed to stop for me - you pride yourselves on being one of the largest corporate banking companies and for a second I thought I would love to switch over to FNB after being an ABSA client for 14 years, yet you let me roll in the dust and ignored me like a stop street.

Now, let me tell you this much, DO NOT BOTHER calling me for I will not respond to your call - you have a paper trail for a reason you have case numbers for a reason and your *qualified* for a reason, I am a Para-planner working for a Financial Advisor, so I get the just of how things work as I cannot give pathetic costumer service like you, unlike you I attend to matters at hand, I tend to the little guys because keeping a client is the hardest part of the job not getting the business.

You will truly not be hearing from me, and once I find a suitable bank that could prove to be better then you I will move to them rather then consider you a spec on my radar.

Sincerely

GET YOURSELVES IN ORDER