JM
Julia M

1 reviews | Active since May 2014

24 Apr 2018, 11:46

Pathetic

I am so ****en tired of this bull.......... FNB you are an excuse for a company... I do not have access to my banking, i do not have money at my disposal, how the hell am i supposed to run my errands?????

I logged a complaint over a week ago and till date i have not received a call from you. you refunded me only 1 transaction, what about the second one????

i demand a call back and refund on the new bank card delivery. I did not lose my card, your lack of security for your customers led me to getting a new card.... why the hell am i paying for that???

the level of stress and frustration you have caused me is beyond words, instead of enjoying the last days of my pregnancy, i am running around like a mad woman wanting to sort this ******* out.

*********** is what you are!!!!!!!!!!!!!!!!!

Contact number: ********** 004

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2018, 12:03
Official

Good Day Jay01 ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to SSCC department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***