AK
Antoinette K

1 reviews | Active since Jun 2010

27 Nov 2017, 17:03

Pathetic!

My previous HP complaint refers: NO response yet ? So FNB leaves me without a card for almost a week ? Ashton Feldman agreed to eagerly send my cancellation through, they cant even get that right, nothing happened ? then CCD Couriers call me today to deliver my card on Wednesday, which i have to pay for even though the card melted in the sun because of their poor quality and they insulted me by calling it negligence ? I have been downgraded to premier ! this is definitely not a upgrade!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2017, 10:21
Official

Good day Antoinette ,

Thank you for bringing this matter to our attention.

I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to Premier Resolution Centre and have requested that they be in contact with you.

Reference number ***NF was issued for your complaint

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)