Pathethic Service from FNB Homeloans

<p>I recently analysed my homeloans statement and discovered that my Interest charged in every month is not accurate. Although I am putting in huge amounts extra into my homeloan, I am still paying the same Rand value in interest, this is even after taking into account 30 day, and 28 day months. with an extra R7000 added into the month I am not seeing any benefits. the interest charged in February, and in April were only R150 different, despite the balances being R20 000 lower at the end of March.</p> <p> </p> <p>I then proceeded to phone FNB homeloans to dispute this and find out a detailed breakdown. I spent an hour on the phone with an agent who absolutely did not understand a thing, laughing and dismissing my claims. I asked him to file a dispute and get me a detailed breakdown on my interest charges so i can decide if I should put my savings into more fruitful investments. He logged a dispute while laughing at me (Reference: Rd ********** 1149), Dispute number: HL004BPI1.</p> <p> </p> <p>I then get an sms this morning saying my enquiry has been resolved?? How has it been resolved? noone contacted me! </p> <p>I am disgusted at this service. I am reaping no benefits from putting in extra money into my homeloan because fnb think I will not be calculating my interest charges. and I am being laughed at by their employees and made a fool. I am seriously considering transferring my homeloan to another bank.</p> <p> </p> <p>I would like a detailed check on my homeloan interest charges. (without telling me its just the number of days in the month causing interest fluctuations, I have already factored it in), so I can make an informed decision on where to put my additional funds in the future, and whether I will remain with FNB homeloans after I have been laughed at an treated as a fool.</p>