PATHETHIC SERVICE AT ITS BEST CAN ONLY BE FNB

I called FNB a week ago with regards to an overcharged interest amount. I spoke to a Mildred, Kiveshan and Xolani.<br> Mildred and Xolani advised that my query would take 3-4 working days after which someone will contact me with feedback. A week later no feedback. I called today spoke to Xolani who made to hold for more than 5 mins then promised to call back and (not that I'm surprised) failed to do so. <br> <br> The incompetence explains why they weren't rated number one bank and I doubt they ever will. <br> Stop *****ing clients money if you have no plan cover up.<br> <br> Pathethic, if you ask me but then again its FNB - its expected!